Privacy Policy

Carolina Exteriors Plus, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit carolinaexteriors.com.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Property address
• Project details submitted through forms

Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited and time on site
• Referral URLs

We use cookies and similar tracking technologies to enhance your experience.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide estimates
• Communicate about your project
• Provide services and customer support
• Improve website performance and user experience
• Analyze website traffic and marketing effectiveness

We do not sell or rent your personal information.

3. Cookies & Tracking Technologies

We use:

• Google Analytics (traffic analysis)
• Advertising platforms (Google, Meta, Pinterest)

These tools may track user behavior across websites.

You can control cookies through your browser settings.

4. Sharing of Information

We may share information with:

• Service providers (e.g., CRM, analytics platforms)
• Payment and project management platforms (e.g., BuilderTrend)
• Legal authorities when required

All third parties are expected to maintain appropriate data protection standards.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

6. Your Privacy Rights

You may request to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data

To make a request, contact us at:
Leads@carolinaexteriorsplus.com
919-886-7587

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

8. Third-Party Links

Our website may link to third-party sites (including BuilderTrend).
We are not responsible for their privacy practices.

9. Children’s Privacy

Our services are not directed to individuals under 13.
We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy periodically. Updates will be posted at:
carolinaexteriors.com/privacy-policy

11. Contact Information

Carolina Exteriors Plus, LLC
2633 Schieffelin Rd
Apex, NC 27502

Leads@carolinaexteriorsplus.com
919-886-7587

TERMS OF SERVICE (FINAL)

Terms of Service

Effective Date: March 23, 2026

These Terms govern your use of this website and services provided by Carolina Exteriors Plus, LLC.

1. Scope of Services

Carolina Exteriors provides residential exterior remodeling services including, but not limited to:

• Roofing
• Siding
• Windows & doors
• Gutters
• Decks and railings

All services are governed by separate written contracts.

2. Website Use

You agree to use this website for lawful purposes only.
You may not:

• Submit false or misleading information
• Attempt to access restricted systems
• Interfere with website functionality

3. Estimates & Communications

Submitting a form does not create a contract.
All project scopes, pricing, and timelines are defined in executed agreements.

4. Payments

• All payments are processed through third-party systems (e.g., BuilderTrend)
• Payment schedules are defined in your contract
• Late payments may incur fees and interest

5. Change Orders

All changes to project scope must be:

• Documented in writing
• Approved by both parties

Additional costs and timeline impacts may apply.

6. Warranties

Workmanship warranties vary by project type:

• 1 year: service agreements, small jobs, new construction
• 1–2 years: repairs, partial replacements
• 5–7 years: full replacement projects

Manufacturer warranties are passed through where applicable.

Failure to remit final payment within 30 days may void applicable warranties.

7. Limitation of Liability

To the fullest extent permitted by law:

• The Company is not liable for indirect or consequential damages
• Liability is limited to the value of the contracted work

8. Project Delays

Delays may occur due to:

• Weather
• Supply chain issues
• Site conditions
• Regulatory approvals

These are outside Company control.

9. Cancellation & Suspension

• Work may be suspended for non-payment
• Contracts may be canceled per written agreement terms
• Deposits and costs may be retained based on contract conditions

10. Intellectual Property

All website content is owned by Carolina Exteriors Plus, LLC and may not be reused without permission.

11. Dispute Resolution

Disputes shall follow:

1. Non-binding mediation (North Carolina)
2. If unresolved → binding arbitration under NC law

Arbitration will:

• Be conducted in Wake County, NC
• Be handled by a single arbitrator
• Allow recovery of attorney fees by prevailing party

The Company reserves the right to file liens or legal actions as necessary to protect its interests.

12. Governing Law

These Terms are governed by the laws of the State of North Carolina.

13. Contact Information

Carolina Exteriors Plus, LLC
2633 Schieffelin Rd
Apex, NC 27502

Leads@carolinaexteriorsplus.com
919-886-7587